Exporting Conversation History

How can I export employee conversations?

1. Navigate to Messages on the left sidebar.

2. Click into an Employee conversation in the Messenger Preview.

3. In the top right corner of the page, click the three vertical dots, and select "Export chat history".

Who can export employee conversations?

What are employee conversation exports?

Conversation exports include the full message history between the Employee and all Managers and Admins. Additionally, it provides a unique message ID for each message, the direction (incoming or outgoing) of the message, a unique sender ID for each sender in the conversation, the message status (sent, received, etc.), the original and final (translated if applicable) message, any media sent in the message, and the timestamp the message was sent at.

When would I want to export employee conversations?

• When you want to export the conversation history of one of your Employee's for auditing purposes.

• When you want to print out the full message history of an Employee.

• When you want to share Employee messages with external parties in a portable CSV format.