Marking a Message as Unread

How can I mark a message as unread?

1. Navigate to the Messenger.

2. Locate the message you would like to mark as unread.

3. Click into the Green three dots in the bottom right of the message.

4. Select "Mark unread".

Marking all Conversations as Read

How can I mark all conversations as read?

1. Navigate to the Dashboard.

2. Above "Unread Conversations" on the left side, select "Mark all read".

3. Select continue in the pop-up modal.

Marking a Single Conversation as Read

How can I mark a single conversation as read?

1. Navigate to the Messenger.

2. Locate the conversation you would like to mark as read.

3. Click the checkmark in the upper right corner of the message to mark as read.

Who can mark a message / conversation as read or unread?

When would I want to mark a message as read / unread?

1. When you want to set a reminder to come back to an employee conversation at a later time.

2. To prioritize which employee conversations you need to handle.

3. To clean up old unread conversations that no longer need to be on your radar.